Chick-fil-A Store’s Controversial New Policy Has Customers Divided

Chick-fil-A Store’s Controversial New Policy Has Customers Divided originally appeared on Parade.

Since the dawn of hamburger and hot dog joints, teenagers and fast food restaurants have gone hand-in-hand. But now, one Chick-fil-A location’s new “teen chaperone” policy might be putting an end to high school kids hanging out and eating fries after class…and customers have mixed feelings about the change.

On Wednesday, Aug. 13, a Chick-fil-A in Kettering, OH, shared a Facebook post announcing the rule, explaining that to “ensure a safe and respectful environment for all guests,” patrons “17 and under must be accompanied by a parent, guardian, or adult chaperone (age 21+) to dine in.”

“Unaccompanied minors may be asked to leave,” the post continued, adding, “Thank you for helping us to keep Chick-fil-A family-friendly!”

Some commenters were quick to argue against the idea, with one even saying they “won’t be eating” at that Chick-fil-A location anymore.

“I’m in my 50s but I disagree with their policy there’s better ways I’ve managed restaurants convenience stores and retail places and this is not the answer,” the person wrote, adding, “You’re going to lose so much money and so much business especially being close to the high school and Junior high and what not and on game nights you’re screwed your business that you’re used to getting on a game night is pretty much over.”

“We went Tuesday night for family night and there was about ten or so teens (probably on a sports team together- some were wearing Alter baseball shirts) and they were all so well mannered and having a good time in a safe environment,” another local Chick-fil-A customer chimed in to say. “Sad that is getting taken away from them.”

Others, however, were in agreement with the idea, with one pointing out that “nobody there makes enough to constantly ‘remove disruptive’ teenagers who lack accountability and fear of consequence.”

“A lot of places are moving into this direction because your kids are unruly and disrespectful,” the person continued.

“Everyone acts like this is the only company doing this when it’s not,” someone else agreed, going on to note that other local businesses also have chaperone policies in effect.

Whether or not other Chick-fil-A locations will follow suit remains to be seen, but as a spokesperson for the chain explained toFox Business, “Chick-fil-A restaurants are locally owned and operated. This restaurant has set a policy specific to its location, which mirrors that of the shopping center the restaurant is located in.”

Related: Chick-fil-A Bringing Back a Fan-Favorite Sandwich With 2 New Options

Chick-fil-A Store’s Controversial New Policy Has Customers Divided first appeared on Parade on Aug 19, 2025

This story was originally reported by Parade on Aug 19, 2025, where it first appeared.